The NACWA member need:
The King County Wastewater Treatment Division was looking to develop a team charter for their Division Leadership Team (DLT). The charter would serve as a collaboratively created “playbook” for overall team building, alignment, and unified leadership performance for the division.
How Core Leadership consulting services were used to help:
The scope of work included the development and facilitation of several virtual and in-person leadership team sessions over the course of approximately one year. The scope of work also included Core’s facilitator composing the related summaries coming out of each session and formulating the written charter.
Project overview:
The team charter was developed during consultant-led leadership sessions, and action items between sessions, to collectively define the following components for the DLT:
- Purpose: Why the leadership team exists
- Shared Values & Code of Conduct: Guiding principles and behavioral commitments
- Collaboration Channels: Formal and informal means for ongoing communication
- Roles and Responsibilities: Key responsibilities, DiSC style, and Top 5 strengths of each team member
- Decision Making Process & Levels of Authority: Clarity and structures for both operational and strategic decision-making
- Guidance for Implementing the Charter: Measures to ensure the Charter is relevant and utilized on a regular and long-term basis
The resulting charter was ultimately signed by all DLT members as they agreed to “live” by the defined components to build unification and alignment. That will, in turn, naturally trickle down across the organization and set a good example for all teams by modeling the way. The final deliverable is considered a living document to be revisited regularly and updated as needed.
Client testimonial:
“As the newest member of our leadership team, participating in this process alongside my colleagues was an onboarding gift! Not only did the team charter help us create shared meaning around our purpose and commitments to our leadership roles, but it also provided an opportunity for us to understand and appreciate one another as individuals. It was incredibly valuable to have such an experienced advisor guiding our leadership team throughout this entire process.” – Mary Kate Richardson, Chief of Staff